Free Framing Service
Support Independent Artists
Black Friday Discount
20% off everything (already applied)
30% off every second art print | code: BLACK
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Free Framing Service
Support Independent Artists
Black Friday Discount
20% off everything (already applied)
30% off every second art print | code: BLACK
Payment methods accepted
Add to cart error
Absolutely! If your order hasn’t been shipped or prepared for shipping, we can usually change the address within 2 hours. Just contact our support team at support@pstr.studio with your order number and the new address, and we’ll handle it!
Absolutely! In most cases, we can make changes to your order within 2 hours of placement. Just keep in mind that each request will be reviewed individually. Reach out to our support team with your change request, and we’ll take care of it!
No worries! If you haven't received your order confirmation within 24 hours, the first step is to check your spam folder—sometimes those automated emails sneak in there! If you still can't find it, just reach out to our support team. We're here to help!
Fantastic choice! Art makes such a thoughtful gift! We never include invoices in the delivery; instead, they’re sent digitally via email. Plus, our art and framed pieces are beautifully packaged, making them perfect for gifting!
Getting your invoice is super easy! Just download it using the link provided in your order confirmation. If you have trouble downloading it or need any adjustments, feel free to reach out to our support team—we’re here to help!
Tracking your order is simple! Most orders ship within 2-5 business days after you place them. Once your order is handed over to the carrier, you'll receive a tracking link via email. Be sure to check your spam folder, just in case it gets filtered there. If you haven't received an email after 6 days, don't hesitate to contact us!
Absolutely! PSTR studio has multiple production locations around the globe, ensuring we can ship our art to every country. While some remote areas may have longer lead times, we're here to help. Feel free to reach out to support if you need more information!
No worries! Sometimes deliveries can be missed if no one is home. Typically, the carrier will leave a delivery note, drop it at the nearest pickup point, or leave it with a neighbor or in a safe spot around your house. If you can’t find it, please contact the carrier first for more information, as we don’t have access to real-time delivery details.
First, check the tracking link in your shipping email for updates. Occasionally, shipments may take longer than expected due to factors like weather conditions or peak seasons. If you have further questions or need more information, feel free to reach out to our support team!
If you missed the pickup, no problem! We do charge a small fee to resend the order once it returns to our warehouse. Please reach out to our support team for more information!
If the carrier isn’t able to deliver your order, they may attempt delivery again or take it to a pickup point. You’ll receive a delivery note in your mailbox, along with an email or text message with all the details!
If you refuse the delivery of your order, it doesn't necessarily mean it will be returned to us. In some cases, the carrier may destroy the parcel, as returning items involves additional costs. Unfortunately, we can't provide refunds for orders that have been refused and destroyed. If you have any questions, feel free to reach out to our customer support team!
Great news! Because we have multiple production locations around the globe, custom fees typically don’t apply in most countries. If you want to be absolutely sure, just reach out to our support team!
We take great care in packing your art! Art prints are carefully rolled and wrapped in protective paper before being shipped in a sturdy tube. Framed art and frames are sent in extra strong cardboard boxes designed for international shipping, complete with air cushions and bubble wrap for maximum protection!
If your parcel appears to be lost, it’s considered lost after 15 business days for US and EU orders, or 21 business days for international orders. While we can’t take responsibility for delays caused by the courier, orders usually arrive much sooner. Unfortunately, we can't dispatch a replacement until this timeframe has passed. Please reach out to us for assistance and customer support—we’re here to help!
Oh no! We're sorry to hear that your item arrived damaged! We always strive to pack and ship our orders securely, but sometimes issues occur. If you received a damaged poster, please contact our support team within 48 hours with your order number and the following photos:
With these photos, we can file a claim with the carrier and, according to our company policy, send you replacement items as quickly as possible. Since we are a Dutch-based company, we adhere to EU laws to ensure the best service!
Oh no! We're sorry to hear that your item arrived damaged! We do our utmost to pack and ship our orders securely, but occasionally items can get damaged during transit. If you received a damaged framed art piece or frame, please reach out to our support team within 48 hours with your order number and the following photos:
With these photos, we can file a claim with the carrier and, according to our company policy, send you replacement items as quickly as possible. As a Dutch-based company, we adhere to EU laws regarding shipping guidelines to ensure the best service for our customers!
We offer a 30-day return policy from the date of receipt if you change your mind! To return an item, it must be in its original condition and packaging, or in a similar protective tube or box. Please note that all returns are at your own risk and expense. If you have any questions or need assistance with your return, feel free to contact our support team!
If you're not satisfied with your purchase, please reach out to our support team and share your concerns along with photos of the items. Our flexible team is committed to finding a solution that will make you a happy customer! We’re here to help!
If you’re missing items from your order, it’s possible we shipped them in a separate package that’s still on its way. If you believe you’ve received all parcels and are still missing items, please contact us with your order number and photos of the package and items you did receive. This will help us identify what’s missing and resolve the issue for you. As a Dutch-based company, we adhere to EU shipping guidelines, and our policy is to always provide replacements for any missing items. We’re here to help!replacements for any missing items.
We’re sorry to hear that you received the wrong item! Please reach out to our support team with clear photos of what you received and your order number. This will help us send you the correct items as quickly as possible. As a Dutch-based company, we adhere to EU shipping guidelines, and our policy is to always provide replacements for any incorrect items. We're here to help you!
Our free framing service is a fantastic exclusive offer! When you purchase an art print along with a matching frame, your art will arrive beautifully framed and ready to hang! Just choose a Poster + Frame combo! If you prefer your art with a passepartout, we’ll make sure the art fits perfectly and secure it for you. With our sophisticated product configurator, you can select the size, frame, and passepartout you love, and our staff will mount everything accordingly. It’s that simple!
You can select a passe-partout in our product configurator, which pairs perfectly with a frame and art print! With our free mounting service, we ensure that the art fits perfectly in the mount and is securely fastened at the back to prevent any movement. Please note that passe-partouts are only available as part of the print + frame combination and are not sold separately. They are available for all sizes!
Our frames are perfect for all sizes of art and are shipped worldwide! In the EU, our frames feature glass for sizes up to 50x70cm, while the rest of the world enjoys premium acrylic glass. Made from solid wood, our frames come with changeable backs, allowing you to easily switch out prints. Plus, they include a convenient hanging mechanism on the backplate for easy mounting on a nail or screw. Choose from a variety of finishes and colors to find the perfect match for your artwork!
Our art is created using the sophisticated giclée printing process on premium matte 230gsm paper with a beautifully textured uncoated finish, sourced from sustainable forestry. We guarantee exceptional color accuracy and vibrant details that will bring your wall art to life, ensuring archival conservation and durability. Plus, your art purchase directly supports the artist!
Absolutely! We offer gift cards because art makes a thoughtful gift and is the perfect solution for last-minute surprises. With our extensive art collection, everyone can discover their personal favorites at PSTR studio!
How it works:
After purchasing the gift card, you'll receive an email with a printable A4-sized PDF that you can easily download and print. Please note that the gift card is non-refundable and is available in various amounts. If you would like a custom gift card with a different value, feel free to reach out to our customer support team!
Yes, we do! In certain cases, we can provide custom sizes based on your request. If you have something specific in mind, don’t hesitate to reach out to our support team! We’re here to help!
Absolutely! We offer gift cards because art makes a thoughtful gift and is the perfect solution for last-minute surprises. With our extensive art collection, everyone can discover their personal favorites at PSTR studio!
How it works:
After purchasing the gift card, you'll receive an email with a printable A4-sized PDF that you can easily download and print. Please note that the gift card is non-refundable and is available in various amounts. If you would like a custom gift card with a different value, feel free to reach out to our customer support team!
Yes, we do! In certain cases, we can provide custom sizes based on your request. If you have something specific in mind, don’t hesitate to reach out to our support team! We’re here to help!
Absolutely! We offer gift cards because art makes a thoughtful gift and is the perfect solution for last-minute surprises. With our extensive art collection, everyone can discover their personal favorites at PSTR studio!
Absolutely! We understand that every gift is unique, just like the value of our gift cards. While we have a selection of standard gift cards to choose from, we can create a custom amount that suits your needs perfectly. Just reach out to our support team, and they’ll be happy to assist you!
You can easily purchase your gift card here with our preselected values. If you're looking for something different, just reach out to our support team, and we’ll be happy to help you find the perfect option!
Are you considering adding PSTR Studio's fine art to your shop? Fantastic choice! Reach out to explore all the exciting possibilities! Our sophisticated B2B platform makes it easy and quick to place orders while giving you a clear overview of costs and revenues. To set up an account, just email us at wholesale@pstr.studio with your request, and let’s get started!
We’re thrilled that you’ve discovered PSTR studio and want to include us in your projects! Please email us at wholesale@pstr.studio with a detailed description of your project and plans. Don’t forget to share potential volumes and sizes so we can create a tailored offer and solution just for you!
PSTR studio proudly represents a diverse range of emerging artists from around the globe! We’re always eager to discover new art, directions, and talent. Please email us at artist@pstr.studio with your portfolio and a brief introduction so our curator team can review your work!
If you're a content creator whose style perfectly aligns with the PSTR Studio brand identity, we want to hear from you! Share your plans with us—we're always excited to connect with new art enthusiasts and appreciate beautiful content. Our flexible team is eager to learn about your creative ideas, so please reach out to us at collab@pstr.studio!
No inquiry is too crazy for us! For all special requests, press opportunities, or tailored projects, please email us at collab@pstr.studio with your ideas and plans. Our team is excited to provide you with all the information you need and create customized solutions just for you!
Got more questions? Feel free to contact us by email at:
Support@PSTR.studio
